Custom Learning Systems

Conference Brochure

Check out the 2017 Conference brochure here. Share with your friends and colleagues. arrow

Register for Conference

Register online for the 2016 HealthCare Service Excellence Conference and/or the National Symposium on HCAHPS Sustainability arrow


Book your room now arrow

National Symposium on HCAHPS Sustainability

An innovative, practical education, designed to achieve breakthrough and sustainable improvements to HCAHPS Patient Experience Survey Scores arrow

Summit & Breakthrough Awards

Visit to view the recipients of this year's awards. Come back in July to access Summit nomination forms, Breakthrough forms, information on the TBV (Team Bragging Video) Awards. arrow

Conference Archives

  • Testimonials arrow

  • Photo Gallery: check out our Facebook page to view the photos from last year's conference in Phoenix arrow

  • 2015 Summit Award & Pinnacle Award Recipients arrow

  • 2015 Breakthrough Awards Achievers arrow

  • 2016 TBV Award Recipients arrow

  • Watch the TBV Videos from 2016 arrow

Patient Experience Thought Leadership

Inspire. Create. Innovate. Succeed.


Head iconThe 17th Annual HealthCare Service Excellence Conference

February 6-8, 2017 at the Hilton Long Beach

Noted author, Denise Brosseau, described thought leaders as “go-to people” in their field of expertise, who are trusted sources who can move and inspire people with innovative ideas; turn ideas into reality, and show how to replicate their success.
This year the HealthCare Service Excellence Conference has assembled a world-class faculty of thought leaders in the field of patient experience, staff morale and retention, and physician engagement. Their mission is to share leading edge, proven skills and best practices to equip you and your team to overcome the biggest barriers you face to consistently deliver an empathetic, kind and compassionate experience.
Don’t miss out! Lock in February 6-8, 2017 on your calendar today.

  • 6 Dynamic, World-Class Keynote Speakers 
  • 18 Practical, Relevant, How-to Workshops
  • Two Continental Breakfasts 
  • Two Lunches including the Breakthrough Awards Luncheon 
  • Opening “Dinner and Movie Night”
  • The 17th Annual “Night of Excellence” featuring the Summit Awards Banquet & Ball
  • BONUS: Full Access to the National Symposium on HCAHPS Sustainability with 2 Keynotes and 5 Academies

For up-to-date conference information, please follow @HCSEConference on twitter or our Facebook fan page.


Navigate The New Era of Experience Driven Healthcare is in the history books … It was a great conference.












Click here to view Highlight Videos of the 2016 Keynote Speakers