Custom Learning Systems

Save the Date

The 2018 Service Excellence Conference will take place January 29 - 31, 2018 in San Antonio, TX at the Hyatt Regency Riverwalk


For more information about the HealthCare Service Excellence Conference or Custom Learning Systems, or for media inquiries, please contact Dorian Nottebrock by email or call 1-800-667-7325 ext. 203.


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National Symposium on HCAHPS Sustainability

An innovative, practical education, designed to achieve breakthrough and sustainable improvements to HCAHPS Patient Experience Survey Scores arrow

Summit & Breakthrough Awards

Visit to view the recipients of this year's awards. Come back in July to access Summit nomination forms, Breakthrough forms, information on the TBV (Team Bragging Video) Awards.arrow

Conference Archives

  • Photo Gallery: check out our Facebook page to view the photos from the Long Beach Conferencearrow

  • 2016 Summit Award & Pinnacle Award Recipientsarrow

  • 2016 Breakthrough Awards Achieversarrow

  • 2017 TBV Award Recipientsarrow

  • Watch the TBV Videos from 2017arrow

2011 HSCEC CoverConference Reviews from the 2016 Conference in Phoenix:

Overall rating 4.9 out of 5.0

“Wow, I guess I would have to summarize it by saying thank you for investing in bringing the best just for me and not only do you provide us with what we need as CLS customers, but you lead by example by bringing to us the most passionate, motivating, caring, inspiring, compassionate, and focused speakers that are a reflection of you mission. Again, thank you for making me a better me. It’s no wonder our CEO and many hospital staff come back motivated and challenged from these conferences ready to conquer.”
       Sandra Bickham, Matagorda County Hospital District

“This has been the best, most inspiring conference I have had the pleasure of attending. Everyone was wonderful.”
       Darin Cartfield, McCook Community Hospital

“Great conference, good information and I take back a lot to improve on.”
       Jody Deluca, PCRMC

“Appreciate the forward thinking and blunt yet informative approach. Appreciate the dynamic insight to healthcare change and expectations and ability to adapt approaches to this.”
       K. Jansen-Ruhl, Crete Area Medical Center

“The networking was awesome and the willingness of everyone to share.  The keynote and main speakers were also top notch.”
       Justin Weaver, Pulaski Memorial Hospital


2011 HSCEC CoverConference Reviews from the 2015 Conference in LongBeach:

Overall rating 4.86 out of 5.0


“All CLS staff were exceptional!  Fabulous conference – so glad I had the opportunity to attend.”
       Cody Utz, Holton

“All CLS staff represented and modeled genuine Service Excellence. Gain nuggets of excellence – best practices and confirmation of staying true to the journey of excellence.”
       Pam Tripp, CWH

“The conference was wonderful but the keynote speakers were absolutely phenomenal. It made a real difference! I will, and already am taking their insights to make my life and career better. Thank you Brian!”
        Jody Roeber, Delta County Memorial Hospital

“Everything was really helpful and appreciated.  I left with a wealth of knowledge, tools and inspiration.  Thanks so much you guys – you guys are amazing!”
       Shannon Muniz, SLV Health

“Everyone went over and above expectations.  Thanks to all CLS Staff!”
“Excellent presenters, excellent sessions.  Thank you!”
        Nancy Waters, CCR

“I wanted to extend a heartfelt thank you from myself and my coworkers for honoring us with the privilege to attend the conference in Long Beach. It was such a great experience! I cannot wait to get started with all that I learned from you and the other speakers and attendees.”
       Sherrie Lee, Appleton Area Health Services