Custom Learning Systems

Save the Date

The 2018 Service Excellence Conference will take place January 29 - 31, 2018 in San Antonio, TX at the Hyatt Regency Riverwalk


For more information about the HealthCare Service Excellence Conference or Custom Learning Systems, or for media inquiries, please contact Dorian Nottebrock by email or call 1-800-667-7325 ext. 203.


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National Symposium on HCAHPS Sustainability

An innovative, practical education, designed to achieve breakthrough and sustainable improvements to HCAHPS Patient Experience Survey Scores arrow

Summit & Breakthrough Awards

Visit to view the recipients of this year's awards. Come back in July to access Summit nomination forms, Breakthrough forms, information on the TBV (Team Bragging Video) Awards.arrow

Conference Archives

  • Photo Gallery: check out our Facebook page to view the photos from the Long Beach Conferencearrow

  • 2016 Summit Award & Pinnacle Award Recipientsarrow

  • 2016 Breakthrough Awards Achieversarrow

  • 2017 TBV Award Recipientsarrow

  • Watch the TBV Videos from 2017arrow

Conference Partners and Sponsors:

The HealthCare Service Excellence Conference is a premier, not-for-profit, North American in scope, annual event.  It is presented by Custom Learning Systems Group Ltd. in association with its conference sponsors and partners.

Custom Learning Systems is a company dedicated in helping health care facilities create Service Excellence with proven strategies to improve patient satisfaction scores and ratings.  CLS helps organize and sponsor the Annual HealthCare Service Excellence Conference.


Join us by becoming a partner or sponsor

CLS provides proprietary training technology, coaching, materials, and proprietary software solutions to support virtually any performance improvement or organizational transformation initiative in the long term care and continuing care segments.
We are actively searching for qualified partners worldwide who have access to this important market, and have an aligned world-class calibre offering. Some of our current partnership relationships are presented here.
We will seriously examine expressions of interest from parties such as consultancies, survey vendors, healthcare systems, buying groups, and other qualified parties.
We commit to responding to your message within one business day.


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